You've placed your order but you are unsure of your next steps. Be sure to follow the instructions below!
To ensure we can create your lasting memories without any hiccups, please review and fill out your checklist and email it to email@example.com. Click here to download.
Please be sure to read and follow our instructions and understand what we need to properly make your quilt. Not doing so could result in additional fees if extra time or materials are needed. We will never send you an invoice without contacting you first; however, please try to select the correct panel size and follow proper preparing instructions to avoid these complications.
COVID-19 Update & Shipping Information
Because your safety is important to us, we have developed a solution for our customers who can't, or would prefer not to leave their home to ship shirts. Through USPS, customers will be able to pay for and print a shipping label, and schedule a pick-up at your front door to avoid having to leave the house. Click here for additional details and instructions.
Step 1: Gather the Correct Number of Shirts
Please be sure to select and send the correct number of shirts for the product you have ordered. Remember: Each shirt can count as 2 panels if you want to use both front and back! If you don't quite have enough, feel free to call or email in - we're happy to supplement shirts for an additional cost!
If we receive extra shirts, we cannot guarantee their return. Any paperwork you send in with your t-shirts will not be returned to you.
T-Shirt Quilt AND Premium Quilt with Long-Arm Stitching
- Lap - 16 fronts or backs of shirts
- Twin - 24 fronts or backs of shirts
- Full - 30 fronts or backs of shirts
- Queen - 49 fronts or backs of shirts
- King - 64 fronts or backs of shirts
Kids T-Shirt Quilt
- Small - 24 fronts or backs of shirts
- Medium - 30 fronts or backs of shirts
- Large - 49 fronts or backs of shirts
- 3x4 - 12 fronts or backs of shirts
- 4x5 - 20 fronts or backs of shirts
Double-Sided T-Shirt Quilt
- Lap - 32 fronts or backs of shirts
- Twin - 48 fronts or backs of shirts
- Full - 60 fronts or backs of shirts
- Queen - 98 fronts or backs of shirts
- King - 128 fronts or backs of shirts
Important note: If you have specific t-shirts that you want on specific sides, we do need a layout photo for each side!
- 16x16 - 1 front or back of shirt
- 24x24 - 4 fronts or backs of shirts
Important note: panel sizes on pillows are not adjustable - we recommend measuring your t-shirts prior to sending them to make sure the graphics will fit inside the 16x16" or 12x12" panels.
T-Shirt Pillow Case
- All sizes - 4 fronts or backs of shirts
Important note: panel sizes on pillow cases are not adjustable - we recommend measuring your t-shirts prior to sending them to make sure the graphics will fit inside the following panel sizes: Standard 10x13", Queen 10x15", and King 10x18".
Step 2: Cut your T-Shirts
Simply cut your shirts in half by cutting up the side seams - only send the side of the shirt you want included. This also saves you on shipping costs. Watch the video below for step-by-step instructions!
Note: Please do not pre-cut your panels. Materials sent in should be at least 2 inches above your desired panel size. For example, for 12x12 panels, please send in materials that are, at minimum, 14x14 inches.
Don't want to cut your shirts? We can do that for you! Just select the "cut my shirts for me" option that pops up when you go to check out - now only $39.99. Feel free to give us a call or send over an email if you miss this option when ordering. Please note: if you do not cut your shirts, we need to know which side(s) you want included. Please indicate this in your layout photo or email us with instructions on which sides to use. Contact us with questions!
Step 3: Send us your Shirts
Send your shirts in a box that has enough room. Don't forget to include your order number on the shipping label on the outside of the box.
If you have a desired layout, snap a photo of it, and email the photo to firstname.lastname@example.org - just be sure to include your order number and your completed checklist as well. Contents of your shipment can shift in transit, so you MUST include a photo if you desire a specific layout.
Don't forget to fill out and email us your completed Checklist. Click here to download.
MemoryStitch - Order #_______
800 Pioneers Blvd
Lincoln, NE 68502
Please note: If you're submitting two or more quilts in the same box, please email us images of your layout for EACH individual quilt (or pillow) OR separate shirts for different projects in marked bags. Otherwise, ship shirts for different products separately.
Please do not send your shirts in with pins, needles, sticky notes, or rubber bands. If you'd like to notate specific instructions, please email us or give us a call. If you need to change your shipping address, please send that request via email before shipping your t-shirts.
Once your tracking shows that your package is delivered, we have your shirts in our secure receiving warehouse. Once your project has been transported to our manufacturing warehouse and our team has started, you will receive an email confirming that we have started on your project. Our customer support team will not be able to provide any updates on your order if it has not yet reached production.
Get ready to tell your story with MemoryStitch! Every t-shirt quilt has a story, and we want to know yours!
Click here to share your story with us, and other customers!
If you have any questions or concerns at any point, our team is happy to help. Email us at email@example.com or give us a call at (855) 792-4205.