How do I ship my shirts?

A guide on the easiest ways to get your order to us

Am I responsible for shipping the shirts?

Yes - while we're happy to answer any questions you have about the process, we do not send you a shipping label or package to send in your items. In return, we're happy to cover standard shipping for the quilt on its way to you!

What carrier should I use?

Whichever one you prefer! If that means you'd rather drop it off at the post office, that's alright with us! Whether you're using USPS, UPS, or FedEx, please keep in mind to pick a box or package that fits all of your t-shirts.

What do I need to put in the box?

Per our instructions, please make sure your order number is included on/in your package. Please also be sure to count and re-count the shirts you're sending to make sure you have the correct amount! If you have a desired layout (or a specific way you'd like the shirts laid out), be sure to include a layout photo. A photo is the only way we can guarantee that your layout is exactly the way that you want it.

What should I not put in the box?

Please do not send in extra materials that we do not need. Things like plastic bags, pins, sticky notes, etc. will more than likely be removed during processing - so please do your best not to include them.

Can I ship shirts for more than one quilt in one box?

We would prefer that you ship shirts for each separate quilt individually; however, we recognize that you might prefer to ship shirts for two or more quilts in the same box. If you decide to take this route we absolutely need layout photos for each quilt. Otherwise - the shirts might get mixed up between the two. We would like the quilt to be exactly how YOU want it.

Have you received my shirts yet?

My tracking number says my shirts have been delivered to you, do you have my shirts yet? More than likely, yes! We send you an email to let you know when we receive your shirts. That email doesn't go out until we process your package in our facility.

If your tracking number says it's been delivered, but you haven't received that email from us, don't worry! Your shirts are more than likely just waiting to be processed. If it has over three days, feel free to contact us and ask about your order.

Can I drop off my t-shirts if I live in Lincoln, NE?

While we'd love to meet you, we cannot have walk in traffic at our manufacturing facility. There are too many packages going in and out, and we do not want your order to get mixed up or lost. Please ship your shirts to:

MemoryStitch

800 Pioneers Blvd

Lincoln, NE 68502

 

If you have any questions or concerns at any point during the process, our team is happy to help. Email us at info@memorystitch.com or give us a call at (855) 792-4205.

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