All MemoryStitch t-shirt quilts and products are made from the t-shirts sent in by the customer. If a customer has not sent in their shirts after a two month period, the payment is non-refundable.
A payment is refundable if the customer has not sent in the shirts and requests a refund within the two month grace period.
Our number one goal at MemoryStitch is customer satisfaction! If you are not satisfied with your quilt or other MemoryStitch product upon arrival, please contact us within 7 days of receipt to see if there is anything we can do improve your experience.
We do ask that you send in your shirts within 3 months of ordering. After 3 months, your order will be closed. If, for some reason, you need an extension, please contact us!
If you have any questions or concerns at any point, our team is happy to help. Email us at firstname.lastname@example.org or give us a call at (855) 792-4205.